Privacy Policy

Last updated: January 15, 2025

1. Introduction

Flash Americas Inc. ("Flash Americas," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services, website, and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, phone number, and billing address when you create an account
• API Usage Data: Information about how you use our API, including request logs, response times, and error rates
• Support Communications: Information you provide when contacting our support team
• Shipping Data: Information necessary to process shipping requests, including addresses, package details, and carrier preferences

2.2 Information We Collect Automatically

• Technical Information: IP addresses, browser type, operating system, and device information
• Usage Analytics: How you interact with our website and services, including pages visited and features used
• API Logs: Requests made to our API, timestamps, response codes, and performance metrics
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our API services
• Process shipping requests and communicate with carriers
• Authenticate and authorize access to our services
• Provide customer support and respond to your inquiries
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Send you important service updates and notifications

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.2 Service Providers

We share information with trusted service providers who help us operate our business, including:

• Shipping carriers (FedEx, UPS, USPS, etc.) to process shipment requests
• Cloud infrastructure providers for hosting and data storage
• Payment processors for billing and subscription management
• Analytics providers to understand service usage
• Customer support tools to provide assistance

4.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Protect our rights, privacy, safety, or property
• Enforce our terms of service

4.4 Business Transfers

If Flash Americas is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• API Logs: Retained for up to 90 days for operational purposes
• Billing Records: Retained for up to 7 years as required by law
• Support Communications: Retained for up to 3 years for service improvement

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@flashamericas.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our services
• Improve our website and services
• Provide relevant content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.

12. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 7. Our lawful basis for processing your information includes:

• Contract performance (to provide our services)
• Legitimate interests (to improve and secure our services)
• Legal compliance (to meet regulatory requirements)
• Consent (where explicitly obtained)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: