Support Center
Get the help you need to integrate and scale with the Flash Americas API. Our team and community are here to support your success.
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Email Support
Direct support for technical questions and issues
Quick Access
Common Issues
Solutions to frequently encountered problems
Integration Help
Examples and best practices
Frequently Asked Questions
How do I get an API key?
Contact our sales team at sales@flashamericas.com for production keys, or support@flashamericas.com for sandbox keys.
What are the rate limits?
Rate limits vary by plan: Sandbox (100/min), Basic (1000/min), Professional (5000/min), Enterprise (custom).
How do I track a shipment?
Use the Tracking API with either the shipment ID or tracking number. See our tracking documentation for details.
Can I test without a production account?
Yes! Request a sandbox API key to test all functionality with simulated data.
What carriers do you support?
We support 7+ carriers including the top vetted Mexican carriers. See our full carrier list in the documentation.
How do webhooks work?
Webhooks send real-time notifications to your application when shipment events occur. Configure them in your account dashboard.
Enterprise Support
Need dedicated support, custom SLAs, or white-glove onboarding? Our enterprise support team provides personalized assistance for your mission-critical integrations.
Developer Resources
Additional resources to help you build and scale with Flash Americas